Terms

Terms and Conditions

The contents of this page exist to explain our company policies and to answer any questions you may have about the way in which this company operates. If you have any specific questions regarding our company or its products and services, please contact us by E-Mail, Phone/Fax or Post as follows:

Top Inks
10 Tressell Way
Thorpe Astley
LEICESTER, UK
LE3 3RA

Tel (0116) 282 3361 - 9.00am - 4.30pm (Human) Answer Phone (outside of office hours)

Fax: (0116) 289 2717

Standard call rates apply to all communications with our company

OUR GUARANTEE - RETURNS

We offer a NO QUIBBLE GUARANTEE, in addition to your statutory rights as follows. "In the unlikey event that one of our products proves faulty we will replace it at no cost to you, or refund 100% of the price you paid us (within 30 days of purchase) No Quibble!"

This Guarantee is in Addition to and does NOT EFFECT your Statutory Rights.

If you wish to cancel your order for any reason (or without giving a reason) you may do so at any time from the date of placing your order, until 7 days after receipt of your order (the 7 days starts the day after you receive the goods).

Your money will be refunded in full, within 30 days of cancellation of order. All order cancellations must be notified to us by EMAIL or POST within 7 days of receiving the goods and the goods returned within 10 days of you notifying us of your intention to cancel your order.

Incorrectly Ordered Goods

Incorrectly ordered goods that are returned after the guarantee period as outlined above, will be subject to a 25% re-stocking / administration fee where applicable.

Faulty Goods

We offer a No Quibble guarantee and wil replace any faulty item within 30 days of purchase.

CREDIT CARD SECURITY

We take your credit card security seriously, that is why we place your security in the hands of one of the worlds leading e-Commerce solution providers Protx Ltd.

Protx handle all of our secure credit card transactions, using industry standard SSL, Thawte and other unique encryption systems. When a shopper at our web site fills in the payment form and clicks the submit button, their details are not sent straight away. What actually happens is that a secure link is set up between the shopper's browser and Protx and an encryption code is requested and received, which then securely wraps the order and transaction details before leaving the shoppers premises. To further enhance your security we NEVER store customer credit card details on our own servers.

DESPATCH OF ORDERS

We aim to despatch all priority orders received before 3.30 pm UK time the very next day, subject to availability. Our stock availability is 95% plus (Customers ordering any items not available for despatch for a prolonged period will be offered the option to cancel the order if they do not wish to wait).

We reserve the right to supply an alternative product where stock availability warrants this action. Without exception you will receive a like for like product that will be as close in size, quality and performance to the item ordered.


SHIPPING AND HANDLING

Economy shipping and handling is provided in the UK via the Royal Mail, please allow a minimum of 2-3 Days for delivery. Should you require your order in a hurry we offer a First Class PRIORITY DELIVERY SERVICE. The Royal Mail aim to deliver over 92% the next Day (excluding Sundays and Public Holidays), however please allow a minimum of 3 working days before contacting us.

All non-EU delivery's or delivery by courier is available at an extra cost (please phone to confirm price). The delivery of bulk orders within the U.K is provided by courier at cost (bulk means orders too large or heavy for Royal Mail first class post), delivery times will be confirmed when the order is processed.

COOKIES

This site needs to store cookies in your browser in order for the shopping Basket to process orders, but this is the only function of and our sole use of the cookies in the shopping cart process.

COMPLAINTS

In the unlikely event that our products and services do not meet your expectations please let us know and we will be happy to correct the situation. Our address and contact details are listed below. Please include your invoice number in any communications with regards to a complaint; this information will enable us to deal with the matter promptly and efficiently.

If you have any questions regarding any aspect of this Web site, or suggestions about ways in which we could improve our products and service to you the customer. Please contact us either by e-mail (Please click on the email address below to send a message), phone, fax or letter, (address below). We are open from 1.30pm until 6.30pm, Monday to Friday, your call will usually be answered by a human being not a machine! Outside of office hours an answer machine service is in operation at all times or you can either fax or E-Mail us at any time of the day, 7 days a week. Standard call rates apply during all communications with our company.

"We endeavour to respond to all complaints within 3 working days"

Top Inks
10 Tressell Way
Thorpe Astley
LEICESTER, UK
LE3 3RA

Tel (0116) 299 7906 - 9.00am - 4.30pm (Human) Answer Phone (outside of office hours)

Fax: (0116) 289 2717

Standard call rates apply to all communications with our company

IMPORTANT NOTICE: All brand names & trade marks are the properties of their respective holders and are referred to here for descriptive purposes only. We are not associated with any original printing supplies manufacturers.